At ZEHKO, we aim to provide a smooth and reliable shopping experience from order confirmation through delivery.

Order Processing

Confirmed orders are generally processed within 1–2 business days, excluding Sundays and applicable public holidays.

Processing times may be longer during new launches, promotional periods or unusually high order volumes.

Delivery Timeline

Orders are generally expected to arrive within approximately 3–7 business days after dispatch, depending on the delivery location and courier availability.

Delivery timelines are estimates and may occasionally be affected by circumstances outside our reasonable control.

Order Tracking

Once an order has been dispatched, available tracking information will be provided so customers can monitor the shipment’s progress.

Shipping Charges

Any applicable delivery or shipping charges will be displayed during checkout before the order is completed.

Returns

Eligible products may be returned within 7 days of delivery.

Products should be unused, undamaged and returned in their original condition with applicable tags, accessories and original packaging intact.

Products showing signs of use, damage after delivery, alteration or missing original components may not qualify for return.

Damaged or Incorrect Products

If an incorrect, defective or damaged product is received, customers should raise the issue promptly and provide the necessary order information and supporting photographs where required.

Refunds

Returned products may undergo a quality inspection before a refund is approved.

Once approved, the applicable refund will be initiated through the original payment method or another applicable refund method. The time required for the refund to reflect may depend on the relevant bank or payment provider.

Exchanges

Eligible products may be exchanged for another available colour or variant, subject to stock availability and the applicable return conditions.

Cancellation

Orders may be cancelled before they are processed or dispatched. Once an order has been dispatched, cancellation may no longer be available and the applicable return process will apply.

Delivery Delays

Delivery may occasionally be affected by courier delays, weather, regional restrictions, public holidays or other circumstances outside our reasonable control.

ZEHKO — Style for Every Chapter.